“Harvard Square isn’t what it used to be.” Spend any time there, and you’re bound to hear that lament. Yet people have been saying the very same thing for well over a century. So what does it really mean that Harvard Square—or any other beloved Main Street or downtown—“isn’t what it used to be”? Catherine J. Turco, an economic sociologist and longtime denizen of Harvard Square, set out to answer this question after she started to wonder about her own complicated feelings concerning the changing Square. Diving into Harvard Square’s past and present, Turco explores why we love our local marketplaces and why we so often struggle with changes in them. Along the way, she introduces readers to a compelling set of characters, including the early twentieth-century businessmen who bonded over scotch and cigars to found the Harvard Square Business Association; a feisty, frugal landlady who became one of the Square’s most powerful property owners in the mid-1900s; a neighborhood group calling itself the Harvard Square Defense Fund that fought real estate developers throughout the 1980s and ’90s; and a local businesswoman who, in recent years, strove to keep her shop afloat amid personal tragedy, the rise of Amazon, and a globalizing property market that sent her rent soaring. Harvard Square tells the crazy, complicated love story of one quirky little marketplace and in the process, reveals the hidden love story Americans everywhere have long had with their own Main Streets and downtowns. Offering a new and powerful lens that exposes the stability and instability, the security and insecurity, markets provide, Turco transforms how we think about our cherished local marketplaces and markets in general. We come to see that our relationship with the markets in our lives is, and has always been, about our relationship with ourselves and one another, how we come together and how we come apart.

A fast-growing social media marketing company, TechCo encourages all of its employees to speak up. By promoting open dialogue across the corporate hierarchy, the firm has fostered a uniquely engaged workforce and an enviable capacity for change. Yet the path hasn't always been easy. TechCo has confronted a number of challenges, and its experience reveals the essential elements of bureaucracy that remain even when a firm sets out to discard them. Through it all, TechCo serves as a powerful new model for how firms can navigate today's rapidly changing technological and cultural climate. Catherine J. Turco was embedded within TechCo for ten months. The Conversational Firm is her ethnographic analysis of what worked at the company and what didn't. She offers multiple lessons for anyone curious about the effect of social media on the corporate environment and adds depth to debates over the new generation of employees reared on social media: Millennials who carry their technological habits and expectations into the workplace. Marshaling insights from cultural and economic sociology, organizational theory, economics, technology studies, and anthropology, The Conversational Firm offers a nuanced analysis of corporate communication, control, and culture in the social media age.

A fast-growing social media marketing company, TechCo encourages all of its employees to speak up. By promoting open dialogue across the corporate hierarchy, the firm has fostered a uniquely engaged workforce and an enviable capacity for change. Yet the path hasn't always been easy. TechCo has confronted a number of challenges, and its experience reveals the essential elements of bureaucracy that remain even when a firm sets out to discard them. Through it all, TechCo serves as a powerful new model for how firms can navigate today's rapidly changing technological and cultural climate. Catherine J. Turco was embedded within TechCo for ten months. The Conversational Firm is her ethnographic analysis of what worked at the company and what didn't. She offers multiple lessons for anyone curious about the effect of social media on the corporate environment and adds depth to debates over the new generation of employees reared on social media: Millennials who carry their technological habits and expectations into the workplace. Marshaling insights from cultural and economic sociology, organizational theory, economics, technology studies, and anthropology, The Conversational Firm offers a nuanced analysis of corporate communication, control, and culture in the social media age.